I have heard great things about the Indian Railways and its improved efficiency ever since Suresh Prabhu has taken over. The trains are cleaner, the platforms and the bathrooms are sparkling clean (At least in South India), Trains are punctual.
A few days back I had a great experience – in the Chennai Mysore Shatabadi. On Sun 15th Jan we boarded the Chennai – Mysore Shatabdi at 6 AM headed to Bangalore. We were a group of 6 with 5 suitcases and many small bags and accessories.
After a very comfortable journey in a very neat coach we got off at Bangalore Majestic. I always take count of the suitcases before we leave – but this day there was some miscommunication , and I was not as alert as usual. We came back home and realised that we had left a suitcase in the Train. It was my dad’s suitcase and had his medicines and a few other important items.
I had no clue what to do and there was a sense of panic at home. Searched the web for the station numbers at Majestic and Mysore – but the numbers that popped up were obsolete and not out of service. I then tried contacting some business associates at Mysore who could send someone to the station and pick up the Suitcase from Coach C5. But being a Sunday at 12 Noon – nobody was reachable.
At my wits end I called my friend seeking advice. He asked me to call 139 Railway Enquiry. After a few options I finally reached a friendly call centre advocate who politely told me that she could not help and I would need to contact the Railway Police Mysore for Lost & Found – she was not able to help with the number.
After multiple Google attempts I finally reached this site http://220.127.116.11/railwaypolice/Railway%20Police%20Contact.html.
Fortunately it had a Mobile Number listed for Mysore (9480802122) – which I immediately dialled. And thats when the efficient miracle started.
The phone was picked up on the second ring and a confident no nonsense efficient voice answered me. I explained the situation – he responded by saying that Shatabadi was just entering the platform and he would send one of his team to C5 to locate the suitcase and call me back.
I waited patiently invoking the universal energy – my mother was very confident that we would get the suitcase back. Expecting a call back from a Govt official was rare. But this man was different – within 10 minutes I got a call back saying he had traced the Suitcase and he would be sending it back with Pappu Khan the pantry boy in C5 Coach and I could pick it up at 420 PM when the train reached Bangalore Majestic. He gave me Pappu Khan’s number – I called him and established contact.
We were there at the station at 4 PM and promptly at 4.20 the train chugged in Platform no 7. As we waited anxiously Pappu Khan was at the gate with our suitcase. We thanked him profusely.
For me a miracle had happened – I had never expected a lost suitcase in the train would be got back so easily. And it all happened because of Mr S Krishnamoorthy – Sup Inspector Police at Mysore Railway Station. Thanks a lot Mr Krishnamoorthy – people like you instil confidence that in todays world there are still good people. It was your attitude and efficient approach that made things happen. You are a role model. Thank You Sir – May God Bless you and your Family.